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Paula Frese (NL)

PostNL | Senior Specialist Recruitment Proces

Paula Frese is a customer experience expert with a keen eye for processes and people management. She has worked in the market research business from the UK and the Netherlands for many organisations in Europe, helping them to improve their customer experience/operational excellence. 2.5 years ago, she joined PostNL as a (freelance) Process specialist in Recruitment and is now heading up the department since the beginning of 2024.

As a Recruitment process team, we are working on 4 pillars:

1. Conversion: increase the number of (qualitative) hires

2. Process improvements: providing the recruiters with the right tools and software to enable them to work effectively and efficiently

3. Quality: improve the candidate experience across the entire journey

4. Innovation: work smarter, digitalise and work on a progressive reputation for PostNL recruitment

In the second half of 2022 we learned about Scotty AI and saw this as an opportunity to contribute to the above pillars. We have implemented Charlie, the digital recruiter of PostNL, into our way of working in 2023 and will continue to develop over the course of 2024.

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  • The End of the World ( as we know it ): PostNL's Leap into AI, Időpont: 11:50 - 12:15

    Did you ever think you’d see the end of the world? Did you ever think you’d witness deaf people hear, blind people see, mind-controlled bionic limbs, self-driving cars, and people getting all the fat in their bodies pumped into their butts? Nope. Us neither. But here we are. The world is changing at an unprecedented rate. AI has landed. It's a tool of mass destruction but also mass innovation.

    But here’s the real question: Is it really bad news? Stan will kick off our journey by setting the stage for AI’s massive impact on industries. And guess what? Talent Acquisition isn't excluded. He’ll introduce Scotty AI, a groundbreaking agent orchestration platform that automates 80-90% of repetitive tasks in hiring and employee lifecycle through its conversational AI and integration capabilities.

    Then, meet Charlie—Scotty AI’s better-looking twin at PostNL, tailored to redefine their recruitment strategy.  Paula, with Charlie by her side, will dive deep into how PostNL is not just surviving but thriving by embracing AI. Since implementing Charlie, PostNL has seen dramatic improvements: a spike in quality hires, streamlined processes, and an enhanced candidate experience that’s turning heads across the industry.

    Together, Stan and Paula will show you real-life applications of Scotty AI at PostNL, transforming the theoretical into the tangible. Buckle up; recruitment will never be the same again.